and within the billing side, that’s all the more horrendous! Requested a different cellular phone as my contract was up for renewal on the internet was designed to get $a hundred credit score in no way showed up sent the cell phone by using mail just how they explained to me to copyright Publish and bought it. I obtained a textual content information saying they acquired it and my credit rating will probably be on my Monthly bill, but nonetheless my bill came and so they continue to demand me for it. When I termed. They had the audacity to mention which the telephone wasn’t the cellphone they had been expecting?! What other mobile phone could it have already been? It absolutely was their telephone they sent me two yrs in the past?! Together with the bring it back again plan?! They advised me they'd investigate it and email me back under no circumstances acquired an e mail. They referred to as me back and we’re seeking to say it had been a technical trouble with my telephone a similar agent that is designed to have cared for me?
Hey @DjE we can easily absolutely do what we can that will help. Can you make sure you send us a private message and We'll go from there?
However, the very best just took place. Soon after conversing with Telus company, I was not pleased with the strategy supplied and requested to get tranferred towards the LOYALTY dept. She adjusted the cost of the info approach but greater the price of the cellular phone for a Internet of -$one. WHAT A JOKE!!!
Simply just type the small print of your respective inquiry inside of a information and it'll be sent to some human agent. Messaging Here's asynchronous (non-Reside), in order to close the application or go about your day although the agent is effective towards discovering you a resolution.
I left Rogers to return to Telus simply because I thought in the guarantee of better service and truthful remedy, but this knowledge continues to be anything but.
You are going to then get a textual content message if the agent responds, and you can follow up at your earliest ease.
once the agent review my account he mentioned I am unable to provide you with a deal or credits such as you have now with your exiting account, so i just gave up and hangup the telephone.
I are contacting and calling Telus and experienced a chat with the AI that did not feel to be aware of what I was asking.
I have not been so discouraged with an organization. It truly is unattainable to receive responses Telus technical support from Telus. My bill continues to be changed various instances since signing up with them a calendar year ago following a promoter arrived to our doorway and drew us in with attractive features. She even explained Telus would pay for Shaw's contract penalty to move us around. I regret each and every 2nd of moving. It's going to take up almost all of the afternoon to speak with someone at Telus. Maintain situations estimate one hour only to become forwarded to a person and placed on hold for an additional hour. My agreement arrangement reveals what my Invoice really should be but they arbitrarily improve my bill to 100.
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It took place on Sunday that I experienced a horrible challenge. But I had been joyful to find that this Web page labored on weekends. And Helen granted me enable, time, and tolerance to unravel the challenge. I'm so thankful I can not explain to!
Hi @Ben708 we surely price your loyalty with us and we wish to assistance. Remember to keep an eye on your inbox for the message from us
Hi Every person, I should Make contact with customer service with regard to modifying a payment arrangement. I planned to know if there is an email or other approach to Speak to them due to the fact I'm working, and most periods I make an effort to get in touch with And do not get to speak to another person ahead of I really need to cling up.
I will cancel all the services property and cell with Telus and tell my family and friends to take action, which was the worst practical experience I received with Telus